FAQ

No, you need to be on the Wi-Fi network you want to use to pair the lights.
No, WiZ lamp will need to connect to your router so that they can connect to the cloud.
Make sure that you have the right tempo or sequence. Power off 10s, then do ON – OFF – ON – OFF – ON.
Enter your password in the app. Put the light in pairing mode, then walk away from the router and pay attention to the Wi-Fi signal “bars” on your phone. They will go down gradually, then back up suddenly. This signals you have switched to 2.4GHz because 5GHz was too weak. Now tap on “Start” in the app to start the pairing.
If you want to use Modes 1-3, you may need to unplug one or two units, to make sure you can switch to 2.4GHz while walking away from the remaining units. Otherwise just use Mode 4.
Wait 10min, then power off the light and back on. If no change, please re-do pairing.
Likely not. Most companies use WPA-enterprise security, which is not supported by WiZ. Please use a WPA2-Personal network.
Check that the integration is properly enabled and linked. If so, just try “Hey Google, sync my devices” / “Alexa, discover devices” and your new lights or scenes will get picked up
Check the integrations menu in the WiZ App and select the integration you want to enable
WiZ lights are not compatible with HomeKit, but you can use Siri shortcuts to call out Scenes or turn on / off all WiZ lights in the ‘home’. HomeKit is a system allowing users control smart-home appliances using Apple devices. Siri Shortcuts provides a simple way to trigger ‘actions’ (turn on a Scene in the case of WiZ) with a tap on your iPhone or by asking Siri.
No, they can work together in 3rd party apps like Google Home or Alexa.
As of today, WiZ only uses Bluetooth to make pairing smoother, but not as core system layer.